If it’s not golden, we make it right.
Fresh food, fair rules. Here’s how refunds and remakes work.
When you’re eligible
We’ll refund or remake if your order arrives wrong, missing items, or not up to our standard. Report it within 30 minutes of delivery with a photo where possible.
How to request
Message us on WhatsApp with your order number (e.g. CX-1048). Most cases are resolved in the same chat within minutes.
Timeframes
Approved refunds are returned via your original payment method, typically within 5–10 business days depending on your bank.
Our quality guarantee
Fried to order, never reheated. If the crust ever disappoints, that’s on us, we’d rather remake it than lose your trust.